Return policy and procedure

Do you want to make a return?

You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as -

• Unsealed
• Swatched/Used (with exception of damaged or faulty items)
• Relabelled
• Refiled
• Pierced
• Partially missing items
  

Our return policy does not allow any refund on purchases, it is only possible to make an exchange or obtain a store credit.

Do you want to make an exchange or get store credit?

Return costs are not assumed by Katrine Marso. Please note that customers are responsible for all return shipping costs. However, it is possible to make an exchange by coming directly to our head office to avoid these costs. The address is 239 rue Bélanger, St-Jérôme, Qc, J7Y 1K7. See schedule for opening hours.

1) Pack the item in its original packaging and the form in the original box or in a box provided by the post office

3) Go to the nearest post office and obtain the return label mentioning the address of our head office

4) Send the package (opt for the delivery option with tracking number if possible)

5) We will get back to you within 3 to 5 working days of receiving your return

Please note that the return process may take 7 to 10 business days for processing and transit time of the returned package. Returns should be addressed to the following address: 239 Rue Bélanger, Saint-Jérôme, Quebec, Canada J7Y 1K7. 

Do not hesitate to write to us here  if you ever have any questions!

At Katrine Marso, we are dedicated to providing you with fast and efficient delivery service. Orders are processed within 24 hours on business days, which means any orders placed during weekends or holidays will be processed on the next business day. 

We offer several delivery options, including Canada Post (Expedited Parcel or Regular Parcel) and Purolator Ground. Depending on your location, you can expect your order to arrive within 2 to 5 business days. We understand the importance of receiving your products quickly, and that's why we work diligently to ensure your order is on its way as soon as possible. 

For security purposes, a signature may be required upon delivery. We are committed to keeping you informed at every step, so you know exactly when to expect your package.